SARA JACKS POLICIES

Please take a moment to review Sara Jacks' policies outlined below. Here, you'll find important information including returns and exchanges, processing times and delivery times, as well as the commissioning procedure. We aim to ensure a smooth transparent experience for all our customers, so don't hesitate to reach out if you have any questions or need further clarification.

The Bespoke Commission Journey

Creating a custom piece of jewellery is a collaborative process. Here's how we'll work together to bring your vision to life:

1. Initial Consultation

Our journey begins with an in-depth consultation, either in person at my Farnham studio or via phone call. During this conversation, we'll explore:

Your design vision and inspiration
Preferred metals and materials
Stone selection (if desired)
Your personal style and preferences
Budget considerations
Timeline requirements

For clients unsure about specific design elements, I'll provide expert guidance based on my experience as a goldsmith, helping you navigate the possibilities to create something perfectly suited to you.

2. Design Proposal & Agreement

Following our consultation, I'll develop a detailed proposal including:

Design description and sketches
Materials specification
Price quotation
Estimated completion timeline
Payment schedule

Once you're completely satisfied with the proposal, we'll formalise our agreement with a deposit to begin work.

3. Creation Process

Throughout the creation of your bespoke piece, I offer:

Regular updates on progress
Photo or video documentation of key stages
Opportunity for in-person visits to my workshop (by appointment)
Consultation on any decisions that arise during the making process

This transparent approach ensures you remain connected to the creation of your piece, with opportunities to provide input at critical stages.

4. Completion & Delivery

When your piece is complete:

Final approval will be requested
Remaining balance will be due
Your finished jewellery will be beautifully packaged
Delivery will be arranged via Royal Mail Special Delivery (insured service)

Important Policies

Bespoke commissions are non-returnable and non-exchangeable once approved and final payment is made
Any subsequent modifications, resizing, or adjustments will incur additional charges
I can provide after care advice with your finished piece to ensure its longevity.

I look forward to creating something truly special that tells your unique story.

Processing Times & Delivery

At Sara Jacks Jewellery, I create each piece with meticulous attention to detail. Please review the following information regarding processing times and delivery methods for your handcrafted jewellery.

Estimated Processing Times

Item Type Processing Time

In-stock items 1-3 business days

Made-to-order pieces 1-2 weeks

Bespoke commissions. 4-6 weeks*

*Bespoke commission time frames may vary depending on design complexity, material sourcing, and current workshop schedule.

Delivery Method

All jewellery pieces are dispatched via Royal Mail Special Delivery, which provides:

Next-day delivery service (for orders processed by 4pm)
Full insurance coverage for your valuable item
Signature required upon delivery
Tracking number provided via email

Important Notes

You will receive confirmation when your order has been dispatched, including tracking information
Processing times begin once payment is received and any design details are confirmed
For international shipping options or alternative delivery arrangements, please contact me directly
During peak seasons (such as December), processing times may be slightly extended

Special Requirements

If you have specific delivery requirements or require your jewellery by a certain date (for anniversaries, birthdays, or special occasions), please contact me before placing your order so I can confirm whether your timeframe can be accommodated.

For any questions regarding processing times or delivery, please contact me at [your email/phone].

Returns & Exchanges Policy

At Sara Jacks Jewellery, I strive to ensure your complete satisfaction with every purchase. Please review the following policy regarding returns and exchanges of my handcrafted pieces.

PLEASE NOTE:

For ring sales, you must know your ring size. It is advised to get your finger checked in any reputable jewellers. If you advise the wrong size there will be additional cost to resize the ring depending on metal and sizing of the ring.

Timeframe for Returns & Exchanges

You must notify me of your intention to return or exchange an item within 14 days of receiving your delivery.
The item must be returned to me within 20 days of the original delivery date.
Please contact me by email at [your email] or phone at [your number] before returning any item.

Condition Requirements

To be eligible for a return or exchange:

Items must be unworn and in their original condition
All original packaging must be included
The item must be in the same saleable condition as when you received it
A proof of purchase must accompany the return

Non-Returnable Items

The following items cannot be returned or exchanged:

Bespoke commission pieces specifically created to your specifications
Items that show any signs of wear or damage occurring after delivery
Earrings (for hygiene reasons)
Items that have been altered, resized, or modified in any way

Return Process

Contact me within the 14-day period to notify me of your return
Receive return authorisation and shipping instructions
Carefully package the item in its original packaging
Include your order details and reason for return
Ship the item using a tracked and insured delivery service (return shipping costs are the responsibility of the customer unless the item is faulty)

Refund Information

Upon receipt and inspection of the returned item, I will process your refund within 7 working days
Refunds will be issued using the original payment method
The original shipping costs are non-refundable unless the return is due to a defect or error on my part

Exchanges

If you wish to exchange an item for a different piece, the same conditions apply as for returns. Any price difference between items will need to be paid or refunded accordingly.

Faulty Items

In the rare event that you receive a faulty item, please contact me immediately with photographs of the issue. If the item is confirmed to be faulty, I will arrange collection at my expense and offer a repair, replacement, or full refund including original shipping costs.

For any questions regarding this policy, please contact me here.

This policy complies with UK consumer rights legislation and the Consumer Contracts Regulations.

Privacy Policy
SARA JACKS JEWELLERY

*Last Updated: March 6, 2025*

1. INTRODUCTION

Welcome to Sara Jacks Jewellery. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following types of personal information when you register an account, place an order, subscribe to our newsletter, or otherwise interact with our website:

- Contact information (name, email address, phone number, shipping and billing address)
- Payment information (credit card details, billing address)
- Account information (username, password)
- Purchase history and preferences
- Communications with our customer service team
- Your reviews, feedback, and survey responses

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

- IP address
- Browser type and version
- Device type and operating system
- Time spent on pages
- Pages viewed
- Referring website
- Clicks and interactions with our site
- Location information

We collect this information using cookies and similar technologies. Please see our Cookie Policy section for more details.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

- To process and fulfill your orders
- To manage your account and provide customer support
- To communicate with you about orders, products, services, and promotions
- To personalise your shopping experience
- To improve our website, products, and services
- To detect and prevent fraud and unauthorised access
- To comply with legal obligations

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

- Performance of a contract when we provide you with products or services
- Our legitimate interests in operating and improving our business
- Your consent, where required by law
- Compliance with our legal obligations

5. SHARING YOUR INFORMATION

We may share your personal information with:

5.1 Service Providers

We share information with third-party service providers who help us operate our business, such as:

- Payment processors
- Shipping and fulfillment companies
- Marketing and advertising partners
- Website hosting and maintenance providers
- Customer service providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

8. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

- Access to your personal information
- Correction of inaccurate or incomplete information
- eletion of your personal information
- Restriction of processing of your personal information
- Data portability
- Objection to processing
- Withdrawal of consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

9. INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

10. COOKIE POLICY

10.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

10.2 Types of Cookies We Use

- **Essential cookies**: Required for the website to function properly
- **Preference cookies**: Remember your settings and preferences
- **Statistics cookies**: Collect anonymous data about how visitors use our website
- **Marketing cookies**: Track your activity across websites to deliver personalized advertising

10.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

11. CHILDREN'S PRIVACY

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

14. CONTACT US

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

**Sara Jacks Jewellery**
Email: privacy@sarajacksjewellery.com
Contact details here

15. COMPLAINTS

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority.

POLICIES AT SARA JACKS

Returns and Exchanges

Terms and conditions

You must inform me of any return or exchange within 14 days of delivery and return the item within 20 days of delivery.

Condition of goods

All items must not be worn and in the same saleable condition as you received the item or I can't give a refund.

Following items can't be returned or exchanged

-If the items has been damaged in anyway

-Commissions pieces made to order

-Earrings (for hygiene reasons)

Processing times and delivery

-Made up item ready to go will be posted within 3-5days if not sooner.

-If the item is out of stock and has to be made it will take 1-2 weeks to complete and ready for post.

-Commission will take 4-6 weeks depending on the design process and will then be ready for post.

*These are approximate timings*

Please contact if you have any special requirements

All pieces will be posted by Royal Mail special delivery, an insured, guaranteed next day service which requires a signature on delivery.

The process for commissions

At first we have an initial conversation via phone or in person to find out what you want. It will cover what design you would like. This includes what metal and stones (if any) If you are not sure we can discuss and I can advise which direction to take. This also covers anything else that is important to you in your design process.

Once we have a clear idea and we agree on a design, price, payment and delivery. I will send the details to you confirming what was discussed and agreed.

I can keep you up-to-date with the process, for you to approve if you wish. This can include photos/video as we move along in the making process or face to face.

Once the final piece is approved and paid for I can no longer return or exchange this item.

Any further sizings, adjustments will occur addition costs.