POLICIES AT SARA JACKS

Returns and Exchanges

Terms and conditions

You must inform me of any return or exchange within 14 days of delivery and return the item within 20 days of delivery.

Condition of goods

All items must not be worn and in the same saleable condition as you recieved the item or I can't give a refund.

Following items can't be returned or exchanged

-If the items has been damaged in anyway

-Commissions pieces made to order

-Earrings (for hygine reasons)

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Processing times and delivery

-Made up item ready to go will be posted within 3-5days if not sooner.

-If the item is out of stock and has to be made it will take 1-2 weeks to complete and ready for post.

-Commission will take 4-6 weeks depending on the design process and will then be ready for post.

*These are approximate timings*

Please contact if you have any special requirements

All pieces will be posted by Royal Mail special delivery, an insured, guaranteed next day service which requires a signature on delivery.

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For ring sales, you must know your ring size. It is advised to get your finger checked in any reputable jewellers. If you advise the wrong size there will be additional cost to resize the ring depending on metal and sizing of the ring.

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The process for commissions

At first we have an inital conversation via phone or in person to find out what you want. It will cover what design you would like. This includes what metal and stones (if any) If you are not sure we can discuss and I can advise which direction to take. This also covers anything else that is important to you in your design process.

Once we have a clear idea and we agree on a design, price, payment and delivery. I will send the details to you confirming what was discussed and agreed.

I can keep you up-to-date with the process, for you to approve if you wish. This can include photos/video as we move along in the making process or face to face.

Once the final piece is approved and paid for I can no longer return or exchnage this item.

Any further sizings, adjustments will occur addition costs.